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MANUFACTURER
OF QUALITY
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Repair
Information & Schematics Diagrams
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If you have questions regarding servicing or repairing any Hilton Sound Systems please feel free to contact us. Before contacting us please have the following information: model number, serial number, and as much information as possible regarding any problems with the system. Some older Hilton Sound Systems are no longer serviced at our shop, this is due primarily to some parts no longer being available on these system. The following Hilton Sound Systems fall into this category: HP-80, HP-95, AC-200, SS-200, DJ-400, DJ-500, & M-75. If you have one of these systems we can furnish schematic diagrams, information, and some parts that may help you keep them working. The following systems are fully repairable at our shop in Concord, California: M-75A, M-75B, M-75C, M-100, HT-100, A-60R, AC-300, AC-300A, AC-300B, AC-300C, & AC-201. Of course all current production systems also fall into this category. Schematic diagrams and repair sheet instructions for specific problems are available on our web site. Select the Hilton model from the choices in the blue menu bar on the left of this page. If you have any questions please get in touch with us. When sending a Hilton Sound System in for repair: Include your name & current address, a return shipping address (important if it is different from your current residence address), contact information (daytime telephone number, e-mail, FAX number, etc.), and a short description of any problems you have been experiencing with the system. If you have a time frame in which you must have the system back please let us know that. Feel free to contact us regarding repairs to items you have purchased from us but not manufactured by Hilton Audio Products, Inc.. We can help steer you in the right direction to getting these products serviced when needed. Adequately package the system! If you have the original shipping carton your task will be easy and it is the best way to pack your system. Before closing the turntable case, secure the tone arm in the clip with a twist tie and the speed control knob in the "OFF" position to the knobs on the front panel with rubber bands. Place the system in its carrying carton and then into the packing carton. If you do not have the original carton, secure the unit as described above. Obtain a sturdy corrugated carton that is a minimum of 2" larger all around. Use Styrofoam peanuts, plastic air bubble wrap, foam, or other similar packing material, to pack the system in the center of the larger carton. The choice of shipping method (UPS, FedEx, Postal, etc.) is up to you -- all work well as long as the item is properly packaged. See the note below if your are planning on using DHL to send in your system for repair. Check what the shipping time is from your location to California to make sure this fits within your requirements. Most people can pack and ship their own units with little difficulty but be aware packing and shipping services are available to handle all of this for you if necessary -- at a price of course. Insure the shipment! To reimburse you for any damage that may occur while in transit you must purchase insurance for the value of the equipment being shipped. Claims are made through the shipping company and even though insured, upon examination may be deemed to have been "inadequately protected" for shipping. This could result in a dispute with the shipper. To avoid disputes and insure your system arrives safely, adequate packing is essential! Some shippers have very stringent policies regarding electronic equipment being shipped to repair facilities -- find out what the companies policy is before shipping or you may have problems with any claims even if you have insured the system! If a unit is received showing any damage we will contact you immediately but you, as the shipper, must file the claim to be reimbursed for damage. We hold onto the packaging in these situations incase the shipper wishes to send an inspector to check the system and how it was packaged. When a Hilton Sound System is received in our shop for repair we will read any information you have provided, check it over, and work up a repair estimate. We then attempt to contact you and go over what repairs your system needs and the estimate for the repairs. Our contacting you is very important as some upgrades and changes are dependent on how you use your system -- we want to insure you understand the reasons for any changes and how they will affect your using the system. If it is not possible for us to contact you then please contact us by phone (preferred), FAX, or e-mail while your sound system is in our shop. NOTE REGARDING DHL: If you choose to send in a system for repair
using DHL *** CLOSELY *** read and understand their policy on
electronics equipment being shipped for repair purposes.
For a complete information package, or to place an order, please contact Dick Henschel or Bert Swerer at: HILTON AUDIO
PRODUCTS, INC.
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Copyright © 2006 - Hilton Audio Products, Inc.
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