Suggested MA220/MA150 Repairs Packing
Stephen Chauvin will contact you within 7 business days (either via phone or email) after you have submitted your Repair Request.
United States of America: Please refer to the following as strongly recommended guidelines for all U.S.A. States from our Master Engineer, Stephen Chauvin. Stephen really knows his stuff with these MA Amplifiers!
International Repairs will need to follow and adhere to their own guidelines based upon their country's shipping system requirements. Please note that all shipping costs will be your responsibility, and we strongly urge you to get full insurance coverage of your whole shipment to us. By all means, feel free to read below to get a general idea of what is recommended to use to protect your MA unit when shipping in for repairs.
United States of America: Please refer to the following as strongly recommended guidelines for all U.S.A. States from our Master Engineer, Stephen Chauvin. Stephen really knows his stuff with these MA Amplifiers!
International Repairs will need to follow and adhere to their own guidelines based upon their country's shipping system requirements. Please note that all shipping costs will be your responsibility, and we strongly urge you to get full insurance coverage of your whole shipment to us. By all means, feel free to read below to get a general idea of what is recommended to use to protect your MA unit when shipping in for repairs.
1. Two 5-Foot Sections of Small Bubble Wrap, wrapped around MA in BOTH directions
2. Two 3-Foot Sections of Small Bubble Wrap, rolled and places at both ends of box
3. Copy of Symptoms, Complete contact information and any Special Instructions
4. Enough INSURANCE to REPLACE the MA if LOST or DAMAGED*
2. Two 3-Foot Sections of Small Bubble Wrap, rolled and places at both ends of box
3. Copy of Symptoms, Complete contact information and any Special Instructions
4. Enough INSURANCE to REPLACE the MA if LOST or DAMAGED*
*If your MA is lost or damaged beyond repair when it arrives at our repair shop, YOU are responsible. This is why we strongly urge you to get Insurance to cover your MA 100% in the (rare) event this happens. It doesn't happen very often, but it HAS HAPPENED!
IMPORTANT: If you choose to not adhere to Hilton's strongly suggested guidelines and use different materials to ship your unit in and there are further damages done to your unit, Hilton Audio will NOT, we repeat, will NOT be liable for the additional damages done in shipping, regardless if this unit is still under Warranty. Absolutely NO EXCEPTIONS.
The additional repairs will be charged to you, the customer, in this instance.
The additional repairs will be charged to you, the customer, in this instance.
