Suggested Microphone Repairs Packing
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Stephen Chauvin will contact you within 7 business days (either via phone or email) after you have submitted your Repair Request.
United States of America: Please refer to the following as strongly recommended guidelines for all U.S.A. States from our Master Engineer, Stephen Chauvin.
International Repairs will need to follow and adhere to their own guidelines based upon their country's shipping system requirements. Please note that all shipping costs will be your responsibility, and we strongly urge you to get full insurance coverage of your whole shipment to us. By all means, feel free to read below to get a general idea of what is recommended to use to protect your Microphones when shipping in for repairs.
*PLEASE NOTE: For ONE Microphone Cable, utilize the USPS Small Flat Rate boxes. The typical cost for one small flat rate box is approximately $20.00, which comes with $100 insurance. Additional insurance of $50.00 - $100.00 is approximately an additional $3.50 - $5.00 extra. This is well worth the extra cost.
If shipping more than one Microphone cable, to prevent shipping damages, please utilize the USPS Medium Flat Rate boxes. The typical cost for one medium flat rate box is approximately $30.00, which comes with $100.00 insurance. Depending on how many microphones you're covering, the additional insurance for $100.00 to $200.00 is approximately $5.00 extra, with this increasing an additional approximately $2.00 for each $100.00 added to the insurance. IE: You want to ship 6 cables with a value of $600.00. The medium flat rate box plus $500.00 insurance will be approximately $25.00 to $30.00.
United States of America: Please refer to the following as strongly recommended guidelines for all U.S.A. States from our Master Engineer, Stephen Chauvin.
International Repairs will need to follow and adhere to their own guidelines based upon their country's shipping system requirements. Please note that all shipping costs will be your responsibility, and we strongly urge you to get full insurance coverage of your whole shipment to us. By all means, feel free to read below to get a general idea of what is recommended to use to protect your Microphones when shipping in for repairs.
*PLEASE NOTE: For ONE Microphone Cable, utilize the USPS Small Flat Rate boxes. The typical cost for one small flat rate box is approximately $20.00, which comes with $100 insurance. Additional insurance of $50.00 - $100.00 is approximately an additional $3.50 - $5.00 extra. This is well worth the extra cost.
If shipping more than one Microphone cable, to prevent shipping damages, please utilize the USPS Medium Flat Rate boxes. The typical cost for one medium flat rate box is approximately $30.00, which comes with $100.00 insurance. Depending on how many microphones you're covering, the additional insurance for $100.00 to $200.00 is approximately $5.00 extra, with this increasing an additional approximately $2.00 for each $100.00 added to the insurance. IE: You want to ship 6 cables with a value of $600.00. The medium flat rate box plus $500.00 insurance will be approximately $25.00 to $30.00.
One Cable Only - USPS Small Flat Rate Box
1. Please use a small flat rate box for one microphone cable.
2. Copy of Symptoms, complete contact information, and any Special Instructions.
3. Enough INSURANCE to REPLACE the Microphone if LOST or DAMAGED**
2. Copy of Symptoms, complete contact information, and any Special Instructions.
3. Enough INSURANCE to REPLACE the Microphone if LOST or DAMAGED**
Two (or more) Cables - USPS Medium Flat Rate Box
1. Up to 10 cables will fit inside a medium flat rate box.
2. Due to excess space in the box, please add bubble wrap to protect your equipment appropriately.
3. Copy of Symptoms, complete contact information, and any Special Instructions.
4. Enough INSURANCE to REPLACE the Microphone(s) if LOST or DAMAGED**
2. Due to excess space in the box, please add bubble wrap to protect your equipment appropriately.
3. Copy of Symptoms, complete contact information, and any Special Instructions.
4. Enough INSURANCE to REPLACE the Microphone(s) if LOST or DAMAGED**
**If your Microphone is lost or damaged beyond repair when it arrives at our repair shop, YOU are responsible. This is why we strongly urge you to get Insurance to cover your Microphone(s) 100% in the (rare) event this happens. It doesn't happen very often, but it HAS HAPPENED!
IMPORTANT: If you choose to not adhere to Hilton's strongly suggested guidelines and use different materials to ship your equipment in and there are further damages done to your equipment, Hilton Audio will NOT, we repeat, will NOT be liable for the additional damages done in shipping, regardless if the aforementioned equipment is still under Warranty.
Absolutely NO EXCEPTIONS.
The additional repairs will be charged to you, the customer, in this instance.
Absolutely NO EXCEPTIONS.
The additional repairs will be charged to you, the customer, in this instance.
